Collections
Handling a delinquent patient account
When a patient misses payments past the cure period, you decide how to proceed — place the account with a collection agency, or pay the recourse balance and collect from the patient yourself. SmileShop never places accounts on your behalf; you choose and contract with the agency directly.
You choose and contract with the agency directly.
SmileShop is not a collection agency and does not place accounts on your behalf. The agencies below are vetted, HIPAA-compliant dental collection firms you can contact to start the process. SmileShop is not affiliated with any of them and receives no referral fees.
IC System
ContactLarge, established dental-vertical collector known for ethical, patient-friendly practices. Reports to the major credit bureaus.
Summit Account Resolution (Summit A/R)
ContactA+ BBB rated dental collection firm with a no-complaint policy and HIPAA-compliant practices. Contingency-fee model.
Americollect
Contact"Nice Difference" patient-friendly approach — collects firmly while preserving the office-patient relationship. HIPAA-compliant.
Southwest Recovery Services
ContactDental-focused recovery firm with transparent contingency pricing and HIPAA-compliant operations.
American Profit Recovery
ContactLong-standing dental debt collection firm with a dedicated dental practice program.
What to send the agency: when you place an account, SmileShop generates a collections packet — the signed patient payment agreement (PDF), the payment history ledger, and the financing analysis summary. The patient's original documents (ID, income proof) stay with your office; you can attach them to the agency's submission directly. (Packet generation is part of the delinquency flow, coming next.)